TixStop 100% Guarantee

TixStop protects you and makes sure that you are 100% guaranteed.

How does the TixStop 100% Guarantee protect you

TixStop guarantees all Buyers the following:
You will get your tickets in time for the event.
Your tickets will be authentic and valid for entry.
Your tickets will be as good as or better than the ones you ordered.
You will be refunded if the event is cancelled and not rescheduled.

If tickets are not received before the event:

If the event has not yet occurred, TixStop will attempt to locate the tickets and ensure their delivery (or attempted delivery) to you prior to the event. If the tickets cannot be located or the time for the event has passed without any delivery attempt, TixStop will issue the Buyer a refund for the full cost of the tickets, including service fees and shipping and handling charges.

If tickets are not the same or better than those the Buyer committed to purchase:

We will investigate your complaint and determine whether you received the same or better tickets than those you committed to purchase. If we determine that you did not receive the same or better tickets, we will either provide you with replacement tickets that are the same as or better than the tickets you committed to purchase, or at our option and following our receipt of the tickets from you, refund to you the full cost of the tickets, including service fees and shipping and handling charges. TixStop may, in its sole discretion, deem tickets received as the same or better than those the Buyer committed to purchase.

If tickets are fraudulent and are not honored by the venue:

TixStop will provide Buyer with a prepaid FedEx shipping label to use in returning the tickets to us along with a Ticket Return Form. If the venue confirms that the tickets were fraudulent, we will issue the Buyer a refund for the full cost of the tickets, including service fees and shipping and handling charges. In the event of any problems at the venue, please call our TixStop Live Help Line immediately at (877) 664-4TIX for assistance.

If the event is cancelled or postponed:

If an event is cancelled and will not occur at a later date, TixStop will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive a refund for the full cost of their tickets, including service fees and shipping and handling charges. TixStop, in its sole discretion, will determine when an event has been cancelled. If an event is postponed and the venue where the event is to be held will issue new replacement tickets, TixStop will work to obtain replacement tickets for the Buyer. If an event is postponed and the number of replacement tickets available is limited, TixStop, may, in its sole discretion, deem the event cancelled.

Making a claim under the:
TixStop 100% Guarantee:

If tickets are not received before the event:

Buyer must contact the TixStop at help@tixstop.com or our Live Help Line (877) 664-4TIX no later than the earlier of 3 calendar days after the date the tickets were to arrive or 3 calendar days prior to the event. If Buyer does not contact TixStop within this required time period, the benefits of this guarantee will not be applicable.

If tickets are not the same or better than those the Buyer committed to purchase:

Buyer must contact TixStop at help@tixstop.com or (877) 664-4TIX no more than 3 calendar days after Buyer's receipt of the tickets. Please note that similar or more desirable tickets may be substituted in place of the specific tickets listed on the TixStop site. TixStop may, in its sole discretion, deem tickets received as the same or better than those the Buyer committed to purchase.

If tickets are fraudulent and are not honored by the venue:

Buyer must contact TixStop within 7 calendar days following the date of the event. Buyer refunds for fraudulent tickets are limited to a lifetime maximum of $500.

If the event is cancelled or postponed:

If an event is cancelled and will not occur at a later date, TixStop will send the Buyer an email offering the Buyer the opportunity to return their tickets within 2 weeks in order to receive a refund for the full cost of their tickets, including service fees and shipping and handling charges. If an event is postponed and TixStop is unable to obtain replacement tickets for the Buyer, TixStop will issue a refund after the Buyer returns their unused tickets to TixStop. All returned tickets must be received by TixStop within ten days of the Buyer's receipt of notice from TixStop regarding eligibility for refund.

Abuse of the TixStop 100% Guarantee

We reserve the right to suspend or permanently cancel the registration of any Buyer who attempts to abuse the TixStop 100% Guarantee and will report any such abuse to the appropriate legal authorities.